Are You Being Served?: New Tools for Measuring Service DeliverySamia Amin, Jishnu Das, Markus Goldstein World Bank Publications, 28 dec. 2007 - 340 pagini This publication presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. It begins by providing an introduction to the different methodological tools available for evaluating the performance of the health and education sectors. Country specific experiences are then explored to highlight lessons on the challenges, advantages and disadvantages of using different techniques to measure quality in a variety of different contexts and of using the resulting data to affect change. This book is a valuable resource for those who seek to enhance capacity for the effective measurement of service delivery in order to improve accountability and governance and enhance the quality of service delivery in developing countries. |
Cuprins
1 | |
3 | |
6 | |
21 | |
22 | |
69 | |
75 | |
97 | |
245 | |
246 | |
247 | |
262 | |
265 | |
268 | |
274 | |
276 | |
105 | |
111 | |
114 | |
115 | |
118 | |
134 | |
142 | |
143 | |
152 | |
161 | |
162 | |
164 | |
167 | |
173 | |
177 | |
180 | |
182 | |
185 | |
194 | |
202 | |
203 | |
205 | |
225 | |
226 | |
228 | |
229 | |
233 | |
237 | |
241 | |
243 | |
277 | |
279 | |
282 | |
285 | |
287 | |
308 | |
313 | |
319 | |
322 | |
323 | |
324 | |
325 | |
326 | |
327 | |
329 | |
331 | |
334 | |
336 | |
338 | |
348 | |
351 | |
355 | |
358 | |
368 | |
371 | |
372 | |
382 | |
389 | |
Alte ediții - Afișează-le pe toate
Are You Being Served?: New Tools for Measuring Service Delivery Samia Amin,Jishnu Das,Markus P. Goldstein Vizualizare fragmente - 2008 |
Termeni și expresii frecvente
absenteeism Aceh administrative data allocation analysis areas assess Bangladesh barangays behavior budget chapter characteristics clients collect data costs Côte d’Ivoire data collection developing countries districts doctors drugs Economic effects enrollment estimates Ethiopia Evaluation example exit polls family planning FISE focus Frankenberg funds Glewwe Grosh health centers health facility surveys health sector health services health workers household survey IFLS impact implementation improve indicators Indonesia inequality infrastructure inputs intervention interviews intrinsic motivation issues leakage Lindelow Living Standards Measurement LSMS surveys ment monitoring Mozambique Papua New Guinea parroquia patients percent PETS PNFP population poverty primary program exposure questionnaires received regions Reinikka rural Rwanda school survey service delivery service providers Social sources staff Tanzania teachers tion tracking surveys tsunami types Uganda Ukraine urban vignettes Washington World Bank World Health Organization
Pasaje populare
Pagina 52 - Oxford Policy Management, 2000. 56. Tanzania IMCI Multi-Country Evaluation Health Facility survey Study Group. The effect of Integrated Management of Childhood Illness on observed quality of care of under-fives in rural Tanzania. Health Policy and Planning, 2004, 19:1-10. 57. Armstrong Schellenberg JR, Adam T, Mshinda H, Masanja H, Kabadi G, Mukasa 0 et al. Effectiveness and cost of facility-based Integrated Management of Childhood Illness (IMCI) in Tanzania. Lancet. 2004, 364:1583-1594. 58. Claeson...
Pagina xxii - Affairs in the Graduate School of Public and International Affairs at the University of Pittsburgh.
Pagina xv - School, a master's degree in public policy from the John F. Kennedy School of Government at Harvard University, and a bachelor of arts degree from Princeton University.
Pagina 107 - Schooling, Skills and Income from Nonfarm Self-Employment in Ghana." In Paul Glewwe, ed., The Economics of School Quality Investments in Developing Countries: An Empirical Study of Ghana. London: Macmillan. . 1998b. "Nonfarm Household Enterprises in Vietnam.
Pagina 172 - Glewwe, P., H. Jacoby, and E. King. 2001. Early Childhood Nutrition and Academic Achievement: A Longitudinal Analysis. Journal of Public Economics 81 (3): 345368. Glewwe, P., and E. King. 2001. The Impact of Early Childhood Nutrition Status on Cognitive Achievement: Does the Timing of Malnutrition Matter?
Pagina 145 - Long-Term Educational Consequences of Secondary School Vouchers: Evidence from Administrative Records in Colombia.
Pagina 258 - International education survey ever attempted was conducted by the International Association for the Evaluation of Educational Achievement. This...
Pagina 171 - Angrist, Joshua D., Eric Bettinger, Erik Bloom, Elizabeth M. King, and Michael Kremer. 2000. "Vouchers for Private Schooling in Colombia: Evidence from a Randomized Natural Experiment.
Pagina 55 - Institute, with financial support from the US Agency for International Development (USAID), the United Nations Fund for Population Activities, and other agencies.
Pagina 1 - The beginning of knowledge is the discovery of something we do not understand.