Marketing Communications: An Integrated Approach

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Kogan Page Publishers, 2004 - 696 pagini
Marketing Communications rapidly established itself as an international best-seller and has been listed as a "marketing classic" by the Marketing Society and as a "marketing major" by the Chartered Institute of Marketing. The book is recommended reading for the CIM's Marketing Communications module in the new Professional Diploma in Marketing. The authors' real business understanding of marketing communications is universally acclaimed and has proved popular with students and practitioners alike. In addition, the unique SOSTAC® Planning System is applied throughout the book.This latest edition has been completely updated with new cases, statistics and communications techniques, fresh "shock" stories and a new "e" theme on each communication tool. New illustrations and full-colour photographs all combine to bring the book right up to date with the current international business scene.A free CD-ROM containing video clips of some of the world's leading marketing experts, pictures, documents and prepared Power Point lectures is available to lecturers from the publisher on request.
 

Cuprins

Situation analysis
36
Strategy
46
16
63
Buying behaviour
90
Exhibitions
102
Appendix 4 1
117
Information overload
126
17
143
Controlled integration of publicity
458
Case study 14 3
467
Packaging
542
The communication functions of the pack
548
Industrial packaging
565
Word of mouth
581
Word of mouth
590
Customer Relationship Management
596

The market research process
146
Packaging
152
18
154
Selling and sales management
289
Merchandising
297
Advertising
311
19
346
Sales promotions
355
Direct marketing
385
Publicity and public relations
445
Making the strategic shift to CRMCEM
605
21
610
Appendix 19 1
612
eMarketing
619
Corporate identity
653
Index
685
503
690
541
693
653
696
Drept de autor

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Termeni și expresii frecvente

Despre autor (2004)

Smith is a senior examiner for the Chartered Institute of Marketing's eMarketing Award, he is also Managing Director of Multimedia Marketing.com. Jonathan Taylor, former top-10 ad agency MD, is Chairman of Visionpoint, a leading marketing communications consultancy, and lectures in marketing at the London Metropolitan University.

Informații bibliografice