Are you being served? : new tools for measuring service delivery
Improving service delivery for the poor is an important way to help the poor lift themselves out of poverty. Are You Being Served? presents and evaluates tools and techniques to measure service delivery and increase quality in health and education. The authors highlight field experience in deploying these methods through a series of case studies from 12 countries around the world. Different methodological tools used to evaluate public-sector performance are presented along with country-specific experiences that highlight the challenges and lessons learned in using different techniques. The findings show that, while measuring quality is rarely easy, the resulting data can be a powerful tool for policy change
xxv, 423 pages : illustrations ; 23 cm
9780821371855, 9780821371862, 0821371851, 082137186X
134989861
Print Version:
Introduction: why measure service delivery?
Assessment of health facility performance: an introduction to data and measurement issues
An introduction to methodologies for measuring service delivery in education
Administrative data is a study of local inequality and project choice: issues of interpretation and relevance
What may be learned from project monitoring data? lessons from a nutrition program in Madagascar
Program impact and variation in the duration of exposure
Tracking public money in the health sector in Mozambique: conceptual and practical challenges
Public expenditure tracking survey in a difficult environment: the case of Chad
Lessons from school surveys in Indonesia and Papua New Guinea
Assessment of health and education services in the aftermath of a disaster
Ukraine school survey: design challenges, poverty linkages, and evaluation opportunities. Qualitative research to prepare quantitative analysis: absenteeism among health workers in two African countries
Use of vignettes to measure the quality of health care
Client satisfaction and the perceived quality of primary health care in Uganda
Health facility and school surveys in the Indonesia family life surveys
Collecting data from service providers within the living standards measurement study
Sharing the gain: some common lessons on measuring service delivery
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